At Non-Detect Cannabis, we want you to be satisfied with your purchase. If you have a concern about your order, please contact us so we can review the issue and help find a resolution.
Return Eligibility
Products are eligible for return only if they remain unopened, sealed, and in the same condition you received them.
Once a product has been opened or its seal has been broken, we cannot accept it for return or refund. Due to the nature of our products, opened items cannot be resold and should not be shipped back.
To discuss a return, contact Non-Detect Cannabis at [customer support email].
Refunds
Once we receive and inspect your returned item, we will email you to confirm receipt and let you know whether your refund has been approved or declined.
Approved refunds will be issued to your original payment method. The time it takes for the credit to appear depends on your bank or payment provider.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Damaged or Defective Items
We offer replacements for items that arrive damaged or defective. If there is a problem with your order, email [customer support email] so we can review it and arrange an exchange for the same item, where applicable.
Return Shipping
You are responsible for return shipping costs. Original shipping charges are non-refundable. If Non-Detect Cannabis pays for return shipping on your behalf, that cost will be deducted from your approved refund.
Delivery times for replacement items vary depending on your location.
For returned items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your return.
Contact Us
For questions about returns, refunds, or damaged items, contact Non-Detect Cannabis at [customer support email].