This Privacy Policy explains how Non-Detect Cannabis (“we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, place an order, create an account, or contact us (collectively, the “Services”).
In this policy, “you” and “your” refer to customers, website visitors, and other individuals who interact with our Services.
1. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, Services, or applicable requirements. When we make changes, we will publish the revised policy on our website, update the date above, and provide any additional notice required by applicable law.
2. Personal Information We Collect
The information we collect depends on how you interact with Non-Detect Cannabis.
Information You Provide
You may provide the following information when shopping, creating an account, or contacting us:
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Contact information: Your name, email address, phone number, and mailing address.
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Order information: Your billing address, shipping address, payment confirmation, and purchase details.
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Account information: Your username, password, and other details used to maintain and secure your account.
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Customer support information: Messages, attachments, and other information you choose to share with our support team.
Some features require certain information to function. If you choose not to provide it, those features may be unavailable.
Information Collected Automatically
We may use cookies, pixels, and similar technologies to collect information about how you access and use our Services, including:
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Device and browser information.
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IP address and network connection details.
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Pages viewed and interactions with our website.
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Account activity and browsing behavior.
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Approximate location inferred from your IP address.
Information From Third Parties
We may receive information from companies that help operate our Services, including:
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Shopify, which supports our online store.
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Payment processors, which collect payment and billing details to process transactions.
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Service providers and advertising partners, which may collect information through cookies, pixels, and other tracking technologies when you visit our website, interact with advertisements, or open and click our emails.
We handle information received from these sources as described in this Privacy Policy.
3. How We Use Personal Information
Orders and Account Services
We use personal information to process payments, fulfill orders, arrange shipping, manage accounts, handle returns and exchanges, and send updates about purchases or other transactions.
If you choose to use connected Shopify services, Shopify may process your information according to its own privacy policies.
Marketing and Advertising
We may use personal information to send promotional communications by email, text message, or postal mail and to display advertisements. We may also use it to tailor website content, product recommendations, and advertising on our website and other platforms, subject to applicable consent and opt-out requirements.
Security and Fraud Prevention
We use information to detect, investigate, and respond to suspected fraud, unauthorized access, and other harmful or unlawful activity.
Keep your account credentials confidential. If you believe someone has accessed your account without permission, contact us promptly.
Customer Support and Service Improvement
We use information to respond to questions, resolve order issues, understand how customers use our website, and improve the Non-Detect Cannabis shopping experience.
Legal and Business Purposes
We may use information to comply with legal obligations, enforce our terms and policies, resolve disputes, and protect our business, customers, and others.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, support account and checkout features, measure website performance, and understand visitor activity.
We may also allow service providers and advertising partners to use these technologies to personalize content and advertising.
For details about Shopify’s cookies, visit the Shopify Cookie Policy.
You can manage or reject cookies through your browser settings. Blocking cookies may affect checkout, account access, and other website features. It may not prevent every form of information sharing with third parties.
Global Privacy Control
Our website recognizes Global Privacy Control (GPC) signals as requests to opt out of sharing personal information or using it for targeted advertising for the associated browser or device.
If we can associate the signal with your Shopify account, we will apply the preference to that account as well.
Learn more at Global Privacy Control.
Other than GPC, our website does not respond to other browser “Do Not Track” signals.
5. How We Share Personal Information
We may share personal information with:
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Service providers: Companies that provide payment processing, website management, analytics, customer support, cloud storage, order fulfillment, and shipping.
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Business and advertising partners: Partners that help provide services or deliver marketing and advertising. These partners may handle information under their own privacy notices.
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Third parties you authorize: For example, when you request delivery services or use social media features and account integrations.
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Affiliates: Related businesses within our corporate group, where applicable.
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Legal and business recipients: Parties involved in a merger, acquisition, bankruptcy, or similar transaction, or where disclosure is needed to comply with legal obligations, enforce our policies, or protect rights and safety.
Information disclosed may include contact identifiers, order and account information, purchase history, customer support information, internet activity, and approximate location.
We do not use sensitive personal information to infer characteristics about you.
Advertising-Related Sale or Sharing
Our source policy describes advertising-related disclosures that may qualify as a “sale” or “sharing” of personal information under applicable privacy laws.
[Before publication, replace this paragraph with a verified description of Non-Detect Cannabis’s actual sale, sharing, and targeted advertising practices, including the information categories, recipients, and applicable opt-out method.]
6. Third-Party Websites
Our website may link to websites or services operated by third parties. Their privacy practices are governed by their own policies.
We are not responsible for the privacy, security, or content of websites we do not control. A link does not, by itself, constitute an endorsement.
Information you post publicly, including on social media or other third-party platforms, may be visible to others.
7. Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect their personal information.
If you are a parent or guardian and believe a child has provided personal information to Non-Detect Cannabis, contact us to request deletion.
We do not have actual knowledge that we sell or share personal information belonging to individuals under 16.
8. Information Security and Retention
No website, transmission method, or security system can guarantee complete protection. Avoid sending sensitive or confidential information through unsecured channels.
We retain personal information for as long as needed to maintain accounts, provide Services, comply with legal obligations, resolve disputes, and enforce agreements and policies. Retention periods vary according to the information and its purpose.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
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Access personal information we hold about you and learn how it is used or shared.
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Request deletion of personal information.
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Correct inaccurate information.
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Receive a portable copy of your information.
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Opt out of the sale or sharing of personal information or targeted advertising.
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Restrict certain processing activities.
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Withdraw consent where processing relies on consent.
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Appeal a decision concerning your privacy request.
These rights may be subject to conditions and exceptions.
To submit a request, use the privacy options available on our website or email [privacy contact email].
We may verify your identity before responding. Authorized agents may submit requests on your behalf, subject to proof of authorization and any required identity verification.
We will respond within the time required by applicable law and will not discriminate against you for exercising your privacy rights.
Marketing Preferences
You can unsubscribe from promotional emails using the unsubscribe link included in those messages.
Unsubscribing from marketing does not stop essential communications about your orders, account, or requested Services.
10. Privacy Complaints
If you have a concern about how Non-Detect Cannabis handles personal information, contact [privacy contact email].
Depending on your location, you may also have the right to appeal our response or submit a complaint to your local data protection authority.
11. International Data Transfers
Your personal information may be stored or processed outside your country of residence by our staff, service providers, or partners.
Where required for transfers from the European Economic Area or United Kingdom, we rely on recognized transfer safeguards, such as applicable Standard Contractual Clauses, or an applicable adequacy determination.
12. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Non-Detect Cannabis
Legal business name: [legal entity name]
Email: [privacy contact email]
Mailing address: [business mailing address]